Support
Last updated: July 13, 2026 · VibeScan for iOS & iPadOS
Need help with VibeScan? Most questions are answered below. If you can’t find what you’re looking for, email us and we’ll get back to you.
Frequently asked questions
How do I scan a document?
Tap the camera / scan button on the home screen, point your device at the document, and VibeScan detects the edges and captures automatically. You can also add pages from your Photo Library. After capture you can crop, rotate, adjust the filter, and reorder pages before saving.
Where are my documents stored?
Everything is stored locally on your device. VibeScan processes scans, OCR, and PDF export entirely on-device — there is no third-party server that receives your documents, and no account is required. Please keep your own backups (for example via iCloud device backup or by exporting files you care about).
Is there optional iCloud sync?
Yes. iCloud sync is opt-in and turned off by default. When enabled, your documents sync only to your own private iCloud (CloudKit private database tied to your Apple ID) — not to any third-party backend. You can turn it on or off in Settings.
How do I export or share as a PDF?
Open a document and use the share / export action to create a PDF, then save it to Files, send it via Mail or Messages, or open it in another app. You can export a single page or the whole document.
Can I password-protect a document?
Yes. When exporting a PDF you can set a password. The password is stored securely in the iOS Keychain on your device. If you forget a password we cannot recover it, so please keep it somewhere safe.
Which languages does text recognition (OCR) support?
OCR uses Apple’s on-device Vision framework and supports many languages, including English, Spanish, French, German, Italian, Portuguese, Chinese (Simplified and Traditional), Japanese, Korean, Russian, Ukrainian, Thai, Arabic, and Vietnamese, along with other Latin-script languages supported by iOS. The exact list depends on your iOS version — newer versions of iOS recognise more languages. Recognition quality depends on lighting, focus, and how clearly the text is printed.
The OCR or auto-crop result looks wrong. What can I do?
OCR, auto-crop, classification, and summaries are best-effort and can be inaccurate. Try re-scanning with more even lighting, holding the device steady and parallel to the page, and cleaning the camera lens. You can also crop manually and change the filter. For important documents, always verify the results yourself.
Why do I see ads, and how does consent work?
VibeScan is free and supported by ads served through Google AdMob. In regions that require it, you’ll see a consent prompt on first launch (Google’s User Messaging Platform). You can review our Privacy Policy for details on what limited data ad and analytics services process.
How do I delete a document?
Swipe on a document in the list, or open it and use the delete action. Deleting removes the document from your device. If iCloud sync is enabled, the change also applies to your private iCloud copy.
How do I request a feature or report a bug?
We’d love to hear from you. Email tuluu1902@gmail.com with a description of the problem or idea. Screenshots and the steps to reproduce a bug are very helpful.
Troubleshooting
- Camera won’t open: Go to iOS Settings → VibeScan and make sure Camera access is allowed.
- Photo import fails: Check that Photos access is granted in iOS Settings → VibeScan.
- iCloud sync isn’t working: Confirm you’re signed in to iCloud, iCloud Drive is on, and sync is enabled in the app’s Settings. New devices may take a little time for the first sync.
- App feels slow or unresponsive: Try closing and reopening the app, and make sure iOS is up to date. Large documents with many high-resolution pages take longer to process.